Return Policy
Your satisfaction is our priority
At Asian Family Market, we value your satisfaction and strive to ensure the quality and freshness of all our products. Please review the following policy regarding returns and refunds:
Return Eligibility
Receipt & Packaging
Returns or exchanges require the original receipt and original packaging. Refunds and exchanges are only allowed at the AFM store where you purchased your product. If no receipt is available, please provide the purchase date and total amount.
Final Sale Items
All sales are final on: live seafood, gift cards, plants, Personal Care, Chinese medicine, herbs, ginseng, dried seafood, alcohol, merchandise and clearance items.
Electronics
For electronic items, please note that AFM cannot provide warranty service on behalf of its manufacturer. Please read your owner's manual for warranty detail.
Non-Returnable Conditions
Products with unauthorized repairs, modifications, misuse, storage and installation cannot be returned or exchanged.
Time Limits
Fresh products must be returned within 7 days. (Meat, fish, produce and refrigerated items) Merchandise will be accepted within 30 days of purchase.
Return Process
Please bring the original payment card used at checkout to any cashier at the store where the purchase was made. Our staff will assist you with processing the refund in person. For online refunds, please contact our online customer service. Refunds will be issued back to the original payment card. After the refund is processed successfully, it may take 1–5 business days to appear on your card.
Platform-Specific Refund Terms
Refund and return procedures may vary slightly depending on your point of purchase (e.g., in-store, official website, third-party delivery platforms such as Instacart or Fantuan). Please refer to the specific platform's policies or contact our customer service team for clarification.
Final Interpretation
Asian Family Market reserves the right of final interpretation of this policy and its terms.
